Capital One is ranked 91 on Fortune 100’s best companies to work for list. I actually applied for a position at this company. I was intrigued by the fact that they are in the banking industry, but they do not have a banking culture. They place a high emphasis on having an entrepreneurial culture; using their vast amount of consumer data to improve customer experiences; and being on the cutting edge of the digital revolution. When researching Capital One, I found a lot of evidence pointing to their strong ethics as a company, but also a few events that painted a picture of less than ethical decision making practices.
From their own website, I found that they have been recognized as a military friendly employer, a military friendly spouse employer, promoting one of the healthiest workplaces in America, promoting a diverse workplace, a great place to work for LGBT equality, and a great place for working mothers to work. These are all great achievements.
Using propublica.org, I also found some examples of less ethical behavior. In 2012, Capital One was charged with pressuring consumers to buy packages they did not need and misleading them about benefits. Up to 2 million Capital One credit card holders were misled. Capital One settled this case by returning $150 million to harmed consumers, although they did not take full responsibility for the wrongdoing, instead blaming third party vendors.
A second example I found using propublica.org was a story released by the justice department stating that from 2005-2011 Capital One failed to offer veterans of the United States military breaks on loans, credit, and foreclosures that they are given by right. $12 million was returned in damages to these veterans as a result of a settlement with the justice department.
Overall, I still feel that Capital One deserves its recognition as a great place to work, and while it has been involved in wrong doings, not to mention its involvement in the United States Government bailout to the tune of $3 billion + (which it repaid in full), it seems to be an honest employer who goes above and beyond its duty to its employees and has not been involved in any major scandals.