Earlier this semester I attended the last Field Research series, which had to do with deliverables.Two professionals from very different fields gave their perspective on the deliverable that their line of work require.
Deliverables (definition) : A project management term for the quantifiable goods or services that will be provided upon the completion of a project. Deliverables can be tangible or intangible parts of the development process, and are often specified functions or characteristics of the project.
One of the panelists was a consultant and an expert in health. He has been working with Geisinger to improve their operations. The other panelist was a visual artist. Deliverables for these panelists varied greatly and it was interesting to see how these professionals approached the deliverable, or final product, of their work. I will point out some of the differences that i found to be most important and interesting.
The health professional was sought out specifically by Geisinger. Geisinger was seeking someone with skills that they don’t have. They needed someone to come from outside of the hospital to do research to improve their efficiency and operations. Geisinger gives a formal contract to the professional and provides goals/objectives for the consultant to figure out. The hospital is looking for specific and concrete solutions to their problem. The consultant will deliver these solutions in a report after he conducts research – they are recommendations for that the hospital should do. The consultant will get contracts from different organizations and will have to change his work to fit the client’s requests. The consultant cannot do something that is not within the requests of the client. He is employed and is essentially working for the client to provide his skills for a short period of time. His deliverables are very specific to projects; the deliverable for one project or client is almost entirely worthless to anyone other than that client.
On the other hand, the visual artist does not necessarily have a client. Her deliverable is her artwork, but does she have a client? Not really, she has an audience but not a predetermined of specific client. Unlike the consultant, she is never asked to do anything. She doesn’t have to change what she does to fit the demands or requests of clients because she doesn’t have any. Instead of a specific client, she has a general audience. Here, the audience doesn’t request for the deliverable. The artist simply creates the deliverable without any influence or guidelines for the audience. This type of deliverable is a little abstract for me, as I have always been requested for any deliverable. I rarely go out on my own to make something when no one is requesting it. I though the contrast between the core of these deliverables was really eye opening – something that I had never thought of since it is outside of my typical work.