Tag Archives: hospitality industry

The Four Seasons: Inequality in Luxury Hotels


As tourists walk across the Széchenyi Lánchíd Chain Bridge in Budapest, Hungary, they approach the stunning Gresham Palace. The Four Seasons Hotel Gresham Palace obtains a remarkable site due to the panoramic view of the famous Danube River, Buda Castle, and Fisherman’s Bastion from the front rooms of the hotel. As you enter this Four Seasons, your eye is drawn towards a glass atrium leading up to the front desk. A crystal chandelier is in the center of this atrium and further addscq5dam.web.1280.720 to the grand interior architecture and design of the hotel. After having the opportunity to walk through the Four Seasons Hotel Gresham Palace and stay in the Four Seasons Firenze, I understood why this hotel chain is one of the most well known in the world. The Four Seasons brand is one of luxury and is a part of one of the most influential industries in the world: hospitality. However, even though this hotel chain is luxurious for customers, the hospitality industry the Four Seasons falls into entails poor employee wages, high employee turnover, and lack of stability. Furthermore, this industry has created mass tourism leading to social discrepancies, economic dependencies, and weakened culture. Thus, is the Four Seasons Hotel Chain ethical for partaking in an industry that has led to such problems? Should the Four Seasons shift their attention from customers to employees in order to address industry concerns?

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