Tag Archives: Hotels

Are you PEPI?


Brand and service standards are very important to uphold in the business world. Micah Soloman’s Forbes article How Ritz-Carlton And Four Seasons Empower Employees And Uphold Customer Service Standards discusses an ideal way to develop training and enforcement programs for standards. This ideal system is called PEPI. PEPI is an acronym for purpose, enforce intelligently, peer pressure, and input. Soloman describes these key phrases as:

“Purpose: Employees have a clear sense of purpose—and how the standard fits into it.

Enforce intelligently: Keep things visual, train, and reinforce.

Peer pressure: Positive peer pressure is a must.

Input: Employees are able to have a say in the refinements, changes, and even possible future abolition of the standard.”

Do you think the Four Seasons hotel sufficiently meets the PEPI standards?

Continue reading Are you PEPI?

Ciao, benvenuto alla quattro stagioni!


Hello, welcome to the Four Seasons!

 

As you walk off of Borgo Pinti and into the Four Seasons hotel in Florence, Italy, you are immediately greeted and welcomed by the staff. As you make your way to the front desk, your eye is drawn towards a statue resembling Michelangelo’s Bacchus statue in the Bargello Museum in Florence. The statue is in the center of an atrium and is surrounded by floral arrangements and provides seating for guests to sit and enjoy the grand interior architecture and design of the hotel. After having the opportunity to stay in the Four Seasons Hotel Firenze, I understood why this hotel chain is one of the most well known in the world. Have you stayed in a Four Seasons Hotel? What was your experience?

Continue reading Ciao, benvenuto alla quattro stagioni!