Not So Contained?

The Container Store has long been a valued company in my household, so the store was a go-to when I went to college. The store has a huge, invite-only sale for college students one night each year. At each of these events, I found employees to all be very friendly and helpful, extremely organized and efficient, and seemingly having fun. I distinctly recall admiring their ability to remain to upbeat on such as long and busy evening of work. However, this culture may have drastically declined in the last couple of years.